Nearly half of US companies currently using ChatGPT say the chatbot has already replaced workers. NurPhoto—Getty Images
In the decade or so since its grand entrance, ChatGPT has been everywhere: cluttering Twitter feeds, cluttering promotional emails, sparking ethical debates in schools and newsrooms, infiltrating table discussions; it is unavoidable and already seems to be making its way into important business activities. the decisions.
OpenAI initially launched ChatGPT around the end of November, but the AI chatbot got its stable release in early February. Earlier this month, job board platform Resumebuilder.com surveyed 1,000 business owners who use or plan to use ChatGPT. He found that nearly half of their businesses have the chatbot in place. And about half of this cohort claim that ChatGPT has already replaced their company’s workers.
“There’s a lot of excitement around using ChatGPT,” Stacie Haller, Senior Career Advisor at Resumebuilder.com, said in a statement. “As this new technology is only gaining momentum in the workplace, workers surely need to consider how this may affect their current job responsibilities. The results of this survey show that employers are looking to streamline certain job responsibilities by using ChatGPT. »
Business owners who already use ChatGPT told ResumeBuilders.com that their companies already use ChatGPT for a variety of reasons, including 66% for writing code, 58% for writing and creating content, 57% for customer support and 52% for meeting and other summaries. documents.
In the hiring process, 77% of companies using ChatGPT say they use it to write job descriptions, 66% to write interview requests, and 65% to respond to job applications.
“Overall, most business leaders are impressed with ChatGPT’s work,” ResumeBuilder.com wrote in a press release. “Fifty-five percent say the quality of work produced by ChatGPT is ‘excellent’, while 34% say it is ‘very good’.”
ChatGPT has its problems
While business leaders seem to be passionate about ChatGPT’s potential, it’s not without criticism, including concerns about cheating and plagiarism, racism and gender bias, accuracy, and general questions about the way he was trained to learn. That of the Atlantic Ian Bogost has warned that he should be treated like a toy and not a tool, and New York Times Technology columnist Kevin Roose said Microsoft’s new AI version of its ChatGPT OpenAI-powered Bing search engine left him “deeply troubled” and “even scared” after a two-hour conversation in which it seemed unbalanced and somewhat dark.
Sam Altman, CEO of OpenAI has already warned that ChatGPT shouldn’t be relied on for “anything important”, and in a recent series of tweets, he expressed his concerns about the dangers posed by AI technology – and the iterations to follow – by saying he was worried about how people in the future would see us.
“Just as technology has evolved and replaced workers over the past few decades, ChatGPT can impact the way we work. As with all new technologies, businesses’ use of ChatGPT will continually evolve, and we don’t we’re just getting started,” ResumeBuilder.com’s Haller said in a statement.
“The business model for using ChatGPT is also changing,” she continues. “It will be interesting to see how this translates in terms of cost savings as well as the reorganization of some jobs within companies.”
Almost all businesses using ChatGPT said they saved money using the tool, with 48% saying they saved over $50,000 and 11% saying they saved over $100,000.
Whatever the end of business use of ChatGPT and other AI tools is certainly not in sight. Among companies identified by ResumeBuilder.com as chatbot-using companies, 93% say they plan to expand their use of ChatGPT, and 90% of executives say the ChatGPT experience is beneficial to job seekers, if it hasn’t already replaced their job.