These past several months the LJ Index of Public Library Service has been in the news in all regions of the USA, showcasing libraries that excel in providing services to their communities. So, it was troubling to see that the Index became newsworthy in a conflict between a library director and library board. A Library [...]
Posts Tagged ‘Library assessment’
Using Library Assessment Data Against the Customer
Posted in Measurement, tagged customer satisfaction, customer service, Library assessment, library evaluation on April 7, 2009 | Leave a Comment »
Joe Matthews (San Jose State U.), Larry White (East Carolina U.) and I just completed a workshop at PLA’s 2009 Spring Symposium in Nashville. My main role was to present on the LJ Index. But I want to focus here on a different topic–customer satisfaction. Joe led a segment on this topic, noting that there [...]
Archives
- January 2012
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- October 2008
IMLS- Blog Post: You just never know who’s going to drop by the IMLS booth in the exhibit hall! February 10, 2012
- IMLS to Hold Briefing on FY13 Budget Request February 8, 2012
- State Library Agencies Continue to Provide Valuable Services Despite Severe Cuts in Funding and Staff February 6, 2012
- Blog Post: IMLS on YouTube: National Aquarium Teaches with Watershed Moments February 3, 2012
- Application Deadline Extended: National Arts and Humanities Youth Program Awards February 1, 2012
- February 2012: Tubman African American Museum Takes Exhibits Beyond Museum Walls February 1, 2012
