Tag Archives: Library assessment

Library Ratings Are Low-Res

Posted on October 27, 2009 by

These past several months the LJ Index of Public Library Service has been in the news in all regions of the USA, showcasing libraries that excel in providing services to their communities. So, it was troubling to see that the … Continue reading →

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Using Library Assessment Data Against the Customer

Posted on April 7, 2009 by

Joe Matthews (San Jose State U.), Larry White (East Carolina U.) and I just completed a workshop at PLA’s 2009 Spring Symposium in Nashville.  My main role was to present on the LJ Index. But I want to focus here … Continue reading →

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