Joe Matthews (San Jose State U.), Larry White (East Carolina U.) and I just completed a workshop at PLA’s 2009 Spring Symposium in Nashville. My main role was to present on the LJ Index. But I want to focus here on a different topic–customer satisfaction. Joe led a segment on this topic, noting that there [...]
Posts Tagged ‘customer service’
Using Library Assessment Data Against the Customer
Posted in Measurement, tagged customer satisfaction, customer service, Library assessment, library evaluation on April 7, 2009 | Leave a Comment »
Archives
- January 2012
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- October 2008
IMLS- Blog Post: You just never know who’s going to drop by the IMLS booth in the exhibit hall! February 10, 2012
- IMLS to Hold Briefing on FY13 Budget Request February 8, 2012
- State Library Agencies Continue to Provide Valuable Services Despite Severe Cuts in Funding and Staff February 6, 2012
- Blog Post: IMLS on YouTube: National Aquarium Teaches with Watershed Moments February 3, 2012
- Application Deadline Extended: National Arts and Humanities Youth Program Awards February 1, 2012
- February 2012: Tubman African American Museum Takes Exhibits Beyond Museum Walls February 1, 2012
