Joe Matthews (San Jose State U.), Larry White (East Carolina U.) and I just completed a workshop at PLA’s 2009 Spring Symposium in Nashville. My main role was to present on the LJ Index. But I want to focus here on a different topic–customer satisfaction. Joe led a segment on this topic, noting that there [...]
Posts Tagged ‘customer service’
Using Library Assessment Data Against the Customer
Posted in Measurement, tagged customer satisfaction, customer service, Library assessment, library evaluation on April 7, 2009 | Leave a Comment »
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