“Everything Old is New Again” is the title of a 1999 article in American Libraries by Douglas Raber, author of the excellent and eye-opening book, Librarianship and Legitimacy: The Ideology of the Public Library Inquiry. The article suggests that the Inquiry, a comprehensive assessment of public librarianship initiated by ALA in the late 1940′s, continues [...]
Archive for April, 2009
New (or Old?) Paradigm Spurs ‘Fundamental Shift’ in Library Advocacy
Posted in Advocacy, Research, tagged awareness of library services, library funding, library marketing, merit, North Suburban Library System, OCLC, Public Library Inquiry, quality, value, worth on April 25, 2009 | Leave a Comment »
Poor WebJunction Survey Design Makes Findings Pretty Much Useless
Posted in Measurement, Research, tagged generalizability of findings, library evaluation, survey research, training assessment on April 22, 2009 | Leave a Comment »
This week I noticed that WebJunction is conducting a survey entitled “Technology Competencies Evaluation.” I think this must be a sequel to a survey I saw there last month about “management core competencies.” While the surveys are probably marketing research for WebJunction’s e-learning product line, the researchers say they want to use the data to “establish [...]
Using Library Assessment Data Against the Customer
Posted in Measurement, tagged customer satisfaction, customer service, Library assessment, library evaluation on April 7, 2009 | Leave a Comment »
Joe Matthews (San Jose State U.), Larry White (East Carolina U.) and I just completed a workshop at PLA’s 2009 Spring Symposium in Nashville. My main role was to present on the LJ Index. But I want to focus here on a different topic–customer satisfaction. Joe led a segment on this topic, noting that there [...]
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IMLS- Blog Post: National Medal Video: San José Public Library May 29, 2012
- Blog Post: Mark Your Calendars for WebWise Reprise! Live Webinars Coming in June May 25, 2012
- Blog Post: National Medal Video: Madison Children’s Museum May 22, 2012
- Blog Post: Let’s Move Museums & Gardens Success Story: Yale Peabody Museum of Natural History May 18, 2012
- Blog Post: Summer Learning is Important to Student Success May 16, 2012
- New Report Explores Roles of Libraries and Museums in an Era of Participatory Culture May 16, 2012
