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Archive for April, 2009

“Everything Old is New Again” is the title of a 1999 article in American Libraries by Douglas Raber, author of the excellent and eye-opening book, Librarianship and Legitimacy: The Ideology of the Public Library Inquiry.  The article suggests that the Inquiry, a comprehensive assessment of public librarianship initiated by ALA in the late 1940′s, continues [...]

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This week I noticed that WebJunction is conducting a survey entitled “Technology Competencies Evaluation.”  I think this must be a sequel to a survey I saw there last month about “management core competencies.”  While the surveys are probably marketing research for WebJunction’s e-learning product line, the researchers say they want to use the data to “establish [...]

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I want to explain why LJ Index scores are not well-behaved. That is, why they don’t conform to neat and tidy intervals the way HAPLR scores range from about 30 to 930. HAPLR scores fall into a predictable range because they are built on percentiles. Any given library’s score is a sum of 15 percentile [...]

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Joe Matthews (San Jose State U.), Larry White (East Carolina U.) and I just completed a workshop at PLA’s 2009 Spring Symposium in Nashville.  My main role was to present on the LJ Index. But I want to focus here on a different topic–customer satisfaction. Joe led a segment on this topic, noting that there [...]

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